Analyst (Multiple Positions) – Customer Policy and Protection

 Analyst (Multiple Positions) – Customer Policy and Protection

The deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). 

The CRU is now seeking high achieving individuals to join the Customer Protection and Policy Division and play their role in the future of the Ireland’s retail energy market. This is an exciting area to work in as the CRU develops and implements new policy to ensure that retail markets evolve in line with new technologies, that they support decarbonisation of our energy system while protecting the interests of customers.

If you want to be part of a progressive and dynamic organisation, driving change and protecting the public interest in key areas of the Irish economy and society, we are the organisation for you.

As an Analyst, the CRU will provide you with ongoing support and training and there will be ample opportunity for professional development allowing you to maximise your potential in shaping and implementing complex customer protection and regulatory policy.
We are seeking candidates with experience in energy markets, climate change, sustainability, public policy, utilities and other relevant fields to fill posts in the areas outlined below.

Role Description

Analysts will be placed in teams in the Consumer Policy and Protection Division that are focussed on the future of retail energy markets and, active customers (those who wish to produce, consume and engage in the electricity market):

Retail Markets: play a central role in regulating the Irish retail energy markets within which several suppliers operate, served by network operators. The team’s focus is on ensuring that it develops retail energy policy in the best interests and protection, of consumers whilst taking account of Irish/EU Legislation and government policies, to support and empower consumers.

Active Customers and Smart Metering: with new legislative requirements and advances in technology, retail energy markets are rapidly evolving. The team is focussed on developing new regulatory frameworks to support active customers and energy communities. Our work includes the implementation of the Clean Energy Package and supporting the decarbonisation of the electricity market.

Reporting to a Manager, the successful candidates will be involved in varied roles working to tight deadlines in a dynamic environment.

CRU Analyst roles typically include activities such as:

• Preparing CRU consultation, decision papers, reports and making related presentations both internally and externally;
• Working as a member of a team and on specific cross functional project teams as required;
• Engaging with internal and external stakeholders in a constructive manner in order to further CRU objectives;
• Engaging with NI, GB or EU counterparts on all-island or EU policy, markets or industry developments;
• Developing knowledge and understanding of the Irish and international energy sectors, using that knowledge to feed into all areas of their work and essentially, the development of expertise in relation to retail markets;
• Maintaining an awareness of policy developments and best practice within the energy industry and related industries both in Ireland and internationally;
• Researching policy issues and identification of data / trends, using this to suggest policy courses of action for the CRU;
• Analysing spreadsheets of energy and financial modelling;
• Carrying out such other functions as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade. 

The above list is not exhaustive. While the successful candidate will be assigned to a particular team within the CRU, they will also be expected to contribute to the work of the wider Division/CRU as requirements dictate.

The Candidate

Essential Criteria:

Candidates must have on or before the closing date for applications the following: 
1. An NFQ Level 8 or higher qualification in economics, climate change, sustainability, law, engineering, science, business or other relevant discipline. 
2. A minimum of 1 years’ relevant experience working within an energy, safety, water, process industry, public policy, business/marketing or other related sector.   

Desirable Criteria:

1. Knowledge/experience of existing and developing policy frameworks in the regulated energy sectors.
2. Familiarity with the national/EU legal framework under which the CRU operates, including the Climate Action Plan and the Clean Energy Package.
3. Experience working in a sector-specific regulator or other governmental organisation.

Core Competencies (Appendix A)

• CRU/Specialist Knowledge
• Interpersonal and Communication Skills
• Analytical Skills
• Team Working
• Delivery of Result

Application Process

• Please note, the CRU have engaged Cpl as a data processor to assist the CRU with this recruitment competition. In line with CRU’s data retention policy information collected by Cpl will be kept for 12 months after the conclusion of the competition.
• In order to apply for this opportunity, candidates must submit the application from for this opportunity before the closing date for applications.  
• As part of the application form candidates will be required to upload a C.V. and Cover Letter which clearly demonstrates how you meet the key requirements of the role.
• Should you have any queries, please contact
• The deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). 
• Shortlisted candidates will be invited to attend for interview. Candidates may be asked to complete an online assessment and make a short presentation on a brief that will be forwarded prior to interview. A two-stage interview process may also be applied. The CRU may establish a shortlist of suitable candidates for potential future positions within the organisation. 
• Please note that candidates must be eligible to work full time in Ireland at time of application. 
• Any candidate requiring any accommodation for interview or other elements of the selection process should notify us at so that appropriate arrangements can be made. 
• CRU does not reimburse any costs/expenses incurred by the candidate during any part of the interview process.
• The CRU Recruitment Privacy Notice sets out how we protect the privacy rights of job applicants and can be found on the Careers page on the CRU Website alternatively you can contact who will arrange for this to be sent directly to you.  

Closing Date:

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